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Frequently asked questions

Are your products brand new or refurbished?

All our devices are professionally refurbished, not brand new. Each product undergoes a 45-point inspection, full functionality test, and data wipe before being certified by our technicians. You get premium quality at a fraction of the price.

What is included with my purchase?

Every RefurbXpress device comes with:

A charging cable and adapter

A 12-month warranty

Free tracked delivery
Original packaging may not be included, but all items are securely boxed and ready to use.

What does “Premium Refurbished” mean?

“Premium Refurbished” is our highest quality standard.
Every device is:

100% functional and unlocked

Professionally tested and cleaned

Free from scratches, dents, or marks

Battery health 85% or higher

Essentially, you’re getting like-new quality at a much better price.

Do you offer a warranty or returns?

Yes — all purchases include a 12-month warranty that covers any technical or hardware faults.
If you change your mind, we offer 30-day hassle-free returns as long as the device is in the same condition as received.

How fast is delivery?

We ship all orders within 24 hours (Monday–Friday).
Delivery typically takes:

1–3 business days within the UK

3–5 business days across the EU
All parcels are tracked and insured for your peace of mind.

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7-Day Return

We accept returns within 30 days if there is any defect

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12 Months of Warranty 

Expert Customer Service

We offer 24/7 phone and chat support to help with all questions
Thanks for contacting us. We'll get back to you as soon as possible.

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G&I International Ltd 1-17 IVY Mill,Crown Street M359BG Manchester United Kingdom

0161 925 6918

returns@refurbxpress.co.uk

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