Delivery & Dispatch Information
At Refurb Xpress, we aim to get your order to you as quickly and smoothly as possible.
Orders placed and paid for before 3pm on a working day are usually dispatched the same day wherever possible. For UK customers, we use Royal Mail’s next-day guaranteed services on eligible shipments. During particularly busy periods, please allow up to one to two working days for dispatch.
We do not dispatch orders on weekends or Bank Holidays.
Delivery is free on orders over £500. The price you see at checkout is the price you pay, with no hidden shipping charges added later.
Order Confirmation & Tracking
Once your order has been placed, you will receive an automated email confirming that payment has been received and that your order is being processed. This means it has entered our system and is being prepared for dispatch.
Your order status will remain as “processing” until it has been shipped. As soon as it leaves our facility, you will receive a follow-up email containing your tracking details so you can monitor delivery.
Contacting Us About Your Order
If you have any questions about your order or delivery, please contact us at:
To help us respond as quickly as possible, include:
• Your full name as shown on the order
• Your order number
• The date the order was placed
We aim to respond within one to two working days, although this may take slightly longer during peak periods.
Delays, Missing Parcels & Investigations
If you have not received your order within ten working days of dispatch, please contact us so that we can raise an enquiry with the courier on your behalf.
While it is very rare for parcels to go missing, it can occasionally happen. In these situations, we will work directly with the delivery provider to investigate and locate your shipment wherever possible.
If a parcel is confirmed as lost, a claim can usually be made after ten working days and within one month from the original dispatch date.
International Orders & Customs
If international shipping is enabled in the future, please note that once a parcel enters another country’s postal system, any customs checks, delays or charges are outside of our control. Any customs fees would be the responsibility of the customer, and we cannot accept liability for delays caused by customs clearance.
Returns & Refunds Policy
At Refurb Xpress, your satisfaction is extremely important to us. We operate a 30-day Return & Exchange Policy for eligible purchases.
If a product arrives damaged or faulty, we will offer a full refund in line with the terms below.
Our returns window lasts 30 days from the date you received your order. If more than 30 days have passed, we are unfortunately unable to offer a refund or exchange, although your product will remain covered under our 12-month warranty.
Eligibility for Returns
To qualify for a return, items must:
• Be unused and undamaged
• Show no signs of use
• Be returned in their original condition
• Be accompanied by proof of purchase
Please do not send items back to the manufacturer.
To start a return, contact us at:
Use the subject line “Returns” and include:
• Your order number
• Your full name
• The reason for the return
Partial Refunds (If Applicable)
In certain circumstances, only partial refunds may be granted, including:
• Items returned in a condition different from how they were supplied, not caused by our error
• Items with missing parts
• Returns made more than 30 days after delivery
Refund Process
Once your return has been received and inspected, we will notify you by email to confirm whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method within a reasonable number of working days, depending on your bank or card provider.
Late or Missing Refunds
If you have not yet received your refund:
Check your bank account again.
Contact your card provider, as processing times can vary.
Speak with your bank directly.
If you have completed these steps and still not received your refund, please contact us at:
Return Shipping
Before sending any item back, please contact us so we can provide instructions.
You will normally be responsible for return shipping costs unless the item is faulty or damaged on arrival. Return shipping fees are non-refundable and may be deducted from your refund where applicable.
Delivery times for exchanged items may vary depending on your location.
If you are returning an item valued over £75, we strongly recommend using a tracked delivery service or purchasing shipping insurance. We cannot guarantee receipt of untracked returns.
Returns After 30 Days
After 30 days, refunds are no longer available. However, your product remains covered by the 12-month warranty.
If you experience a fault after the return period has ended, please contact us and we will guide you through the warranty repair or replacement process.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone and some of the cookies that are installed on your device. As you browse, we also collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site.
We refer to this automatically collected information as Device Information.
How We Collect Device Information
We collect Device Information using the following technologies:
• Cookies: Data files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit www.allaboutcookies.org.
• Log files: Track actions occurring on the Site and collect data such as IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
• Web beacons, tags and pixels: Electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as Order Information.
Together, Device Information and Order Information are referred to as Personal Information in this Privacy Policy.
How We Use Your Personal Information
We use Order Information to:
• Process payments and fulfil orders
• Arrange shipping
• Provide invoices and order confirmations
• Communicate with you
• Screen for potential risk or fraud
• Provide marketing communications in line with your preferences
We use Device Information to help screen for potential risk and fraud, particularly via IP addresses, and to improve and optimise the Site by analysing how customers browse, interact and respond to marketing campaigns.
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our business and deliver services to you.
For example:
• We use Shopify to power our online store. You can learn how Shopify uses your data at https://www.shopify.com/legal/privacy
• We use Google Analytics to understand how customers use the Site. Learn more at https://www.google.com/intl/en/policies/privacy
• You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout
We may also share your information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide advertising or marketing communications that may be relevant to you.
To learn more about how targeted advertising works, visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising through:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also visit the Digital Advertising Alliance opt-out portal at:
http://optout.aboutads.info
Do Not Track
Please note that we do not alter our Site’s data collection practices when we detect a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access the personal data we hold about you and request that it be corrected, updated or deleted.
To exercise these rights, please contact us using the details below.
We also note that we process your information to fulfil contracts with you or pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons.
Contact Us
For more information about our privacy practices, to ask questions, or to make a complaint, please contact us at:
Email: info@refurbxpress.com
Overview
This website is operated by Refurb Xpress. Throughout the site, the terms “we”, “us” and “our” refer to Refurb Xpress. Refurb Xpress offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.
Please read these Terms carefully before accessing or using the website. If you do not agree to all terms and conditions, you may not access the site or use any services. Continued use of the site constitutes acceptance of these Terms.
Any new features or tools added to the current store will also be subject to these Terms. You can review the most recent version at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes on our website. Your continued use of the site after changes are posted constitutes acceptance.
Our store is hosted on Shopify Inc, which provides the ecommerce platform enabling us to sell products and services to you.
Section 1 – Online Store Terms
By using this site, you confirm that you are at least the age of majority in your place of residence or have given consent for any dependents to use the site.
You may not use our products for unlawful purposes or violate any applicable laws. You must not transmit malicious code or viruses. Any breach of these Terms may result in immediate termination of services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time.
Non-payment data may be transferred across networks in unencrypted form where technically necessary. Payment details are always encrypted.
You agree not to copy, sell or exploit any part of the Service without our written permission.
Headings are included for convenience and do not affect interpretation.
Section 3 – Accuracy of Information
We do not guarantee that all information on the site is accurate or current. Content is for general guidance only and subject to change without notice. You are responsible for monitoring updates.
Section 4 – Modifications to Services and Prices
Prices may change without notice. We may modify or discontinue services at any time and will not be liable for such changes.
Section 5 – Products and Services
Some products may only be available online and in limited quantities. Returns and exchanges are governed by our Returns Policy.
We aim to display product colours and images accurately but cannot guarantee monitor accuracy.
We may limit sales by region or customer and discontinue products at any time.
We do not guarantee that products or services will meet expectations or that errors will always be corrected.
Section 6 – Billing and Account Information
We may cancel or limit orders at our discretion, particularly where reseller activity is suspected.
You agree to provide accurate and up-to-date billing and account details.
For further details, see our Returns Policy.
Section 7 – Optional Tools
We may offer access to third-party tools “as is” without warranties. Use of such tools is at your own risk.
New services introduced will also fall under these Terms.
Section 8 – Third-Party Links
We are not responsible for third-party websites or services linked from our store. Complaints should be directed to the third party.
Section 9 – User Submissions
Any feedback or submissions you send may be used by us without obligation to compensate or keep confidential.
You agree not to post unlawful or infringing material and are responsible for the accuracy of your submissions.
Section 10 – Personal Information
Use of personal data is governed by our Privacy Policy.
Section 11 – Errors and Omissions
We may correct inaccuracies and cancel orders if information is incorrect, without prior notice.
Section 12 – Prohibited Uses
You may not misuse the site for unlawful activities, harassment, data scraping, malware distribution or infringing intellectual property.
Violations may result in termination.
Section 13 – Disclaimer of Warranties and Limitation of Liability
Services are provided “as is” where permitted by law.
To the fullest extent allowed, Refurb Xpress and its affiliates are not liable for indirect or consequential damages arising from use of the site or products.
Where liability cannot be excluded, it is limited to the maximum permitted by law.
Section 14 – Indemnification
You agree to indemnify and hold harmless Refurb Xpress and its partners against claims arising from breach of these Terms or misuse of the site.
Section 15 – Severability
If any part of these Terms is unenforceable, the remaining sections remain valid.
Section 16 – Termination
Either party may terminate these Terms at any time. Obligations incurred before termination remain enforceable.
Section 17 – Entire Agreement
These Terms constitute the entire agreement between you and Refurb Xpress regarding use of the site.
Section 18 – Governing Law
These Terms are governed by the laws of the United Kingdom.
Section 19 – Changes to Terms
We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.
Section 20 – Contact Information
Questions about these Terms should be sent to:
If you want, next I can prepare:
• Cookie Policy
• Warranty Policy
• Recycling & WEEE Policy
• Full legal footer bundle for Shopify
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Here is an expanded, more detailed version of the Refurb Xpress Terms of Service.
It keeps the same legal protections as before, but adds clarification, smoother transitions, and slightly more explanatory language so it feels complete, enterprise-grade, and suitable for a serious UK marketplace.
As always, this should still be reviewed by a qualified legal adviser before publication.
Terms of Service
Overview
This website is operated by Refurb Xpress. Throughout the site, the terms “we”, “us” and “our” refer to Refurb Xpress. Refurb Xpress provides this website, including all information, tools and services available through it, subject to your acceptance of these Terms of Service, together with any policies or notices referenced here.
By visiting our site or purchasing from us, you engage in our “Service” and agree to be legally bound by these Terms of Service (“Terms”), including any additional terms and policies made available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors and contributors of content.
Please read these Terms carefully before using the site. If you do not agree to every part of these Terms, you must not access the website or use our services. If these Terms are deemed to be an offer, acceptance is expressly limited to them.
We reserve the right to update, amend or replace any part of these Terms by posting revised versions on the website. It is your responsibility to check this page periodically. Continued use of the site following any changes constitutes acceptance of the updated Terms.
Our online store is hosted on Shopify Inc, which provides the ecommerce infrastructure that enables us to sell products and services to you securely.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or that you have obtained consent from a parent or guardian for any minor dependent using the site.
You must not use our products or services for unlawful purposes, nor may you violate any applicable laws or regulations, including intellectual property laws.
You must not transmit any viruses, malware or destructive code through the Service.
Any breach of these Terms may result in immediate suspension or termination of your access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to any person for any reason at any time, subject to applicable law.
You understand that non-payment data may be transferred across networks and adapted to technical requirements of systems or devices. Payment information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
Headings are used for convenience only and do not affect the interpretation of these Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
We strive to ensure information on the site is accurate and current, but we do not warrant that all content is complete, error-free or up to date.
The information provided is for general guidance only and should not be relied upon as the sole basis for purchasing decisions without verifying key details.
We may update or change site content at any time without obligation to do so.
Section 4 – Modifications to the Service and Prices
Prices for products are subject to change without prior notice.
We reserve the right to modify, suspend or discontinue any part of the Service at any time.
We will not be liable for any such changes, including suspension or discontinuation, to the fullest extent permitted by law.
Section 5 – Products and Services
Certain products may be available exclusively online and may have limited quantities.
Returns and exchanges are governed strictly by our Returns Policy.
We aim to display product images and colours accurately, but screen settings may affect how products appear.
We reserve the right to restrict sales by person, household, geographic region or jurisdiction, and to discontinue products at any time.
We do not guarantee that any product or service will meet your expectations or that errors in descriptions will always be corrected.
Section 6 – Billing and Account Information
We reserve the right to refuse or cancel any order, including where we believe orders have been placed for resale or distribution.
You agree to provide complete and accurate purchase and account information and to keep this information up to date.
Failure to do so may result in delays or cancellation of orders.
Please review our Returns Policy for further details.
Section 7 – Optional Tools
We may provide access to third-party tools which we neither control nor monitor.
These tools are provided “as is” and without warranties.
Your use of optional tools is entirely at your own risk.
Future services or features introduced will also be subject to these Terms.
Section 8 – Third-Party Links
The Service may contain links to third-party websites that are not operated or controlled by us.
We are not responsible for the content, accuracy or practices of those websites.
Any dealings you have with third parties are solely between you and them.
Section 9 – User Comments and Submissions
If you submit feedback, ideas or other materials, you grant us the right to use them without restriction or compensation.
We are not obliged to keep submissions confidential.
You agree that submissions will not infringe third-party rights or contain unlawful or harmful material.
You remain solely responsible for the accuracy of any submissions.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies and Omissions
Occasionally there may be typographical errors or inaccuracies on the site.
We reserve the right to correct such issues and cancel orders if necessary, even after purchase.
Section 12 – Prohibited Uses
You must not misuse the site for unlawful purposes, harassment, discrimination, data harvesting, spamming, malware transmission or interference with security features.
Violations may result in termination of access.
Section 13 – Disclaimer of Warranties and Limitation of Liability
To the fullest extent permitted by law, our Service and products are provided “as is” and “as available”.
Refurb Xpress and its affiliates will not be liable for indirect or consequential losses arising from your use of the Service.
Where liability cannot be excluded, it will be limited to the maximum permitted by law.
Section 14 – Indemnification
You agree to indemnify and hold harmless Refurb Xpress, its affiliates and service providers from any claims arising from your breach of these Terms or misuse of the site.
Section 15 – Severability
If any provision of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue in effect.
Section 16 – Termination
These Terms remain in force unless terminated by you or us.
We may suspend or terminate access if we reasonably believe you have breached these Terms.
Obligations incurred before termination will survive.
Section 17 – Entire Agreement
These Terms and referenced policies constitute the entire agreement between you and Refurb Xpress regarding use of the Service.
They supersede any prior agreements or communications.
Section 18 – Governing Law
These Terms and any disputes arising under them are governed by the laws of the United Kingdom.
Section 19 – Changes to These Terms
We reserve the right to update these Terms at any time.
Your continued use of the site following publication of changes constitutes acceptance.
Section 20 – Contact Information
For questions about these Terms, please contact: