Refurb Xpress
Warranty & Returns
Last Updated: April 2026
Warranty
At Refurb Xpress, all eligible products include a 12-month warranty covering manufacturing faults.
Covered:
- Manufacturing defects
- Hardware faults not caused by the user
Not covered:
- Accidental or physical damage
- Liquid damage
- Unauthorised repairs
- Normal wear and tear
If your item develops a fault within the warranty period, contact us and we will arrange a repair, replacement, or refund where appropriate.
Returns
We offer a 30-day return policy from the date of delivery.
You can return items for:
- Change of mind
- Faults or defects
- Items not as described
Conditions:
- Item must be returned within 30 days
- Must be in original condition
- All accessories included
- Accounts (iCloud/Google) must be removed
Refunds
- Refunds are processed within 1–2 working days after inspection
- Refunds are issued to the original payment method
- Shipping costs are non-refundable unless the item is faulty
Contact
For returns or warranty claims:
We aim to respond within 1–2 working days.
Our Warranty
Every Refurb Xpress device comes with a 12-month warranty, covering hardware faults and manufacturing defects under normal use.
Excludes accidental damage, liquid damage, and unauthoriz
Repair the device
Replace it with an equivalent model
Or issue a refund if a fix is not possible
30-Day Money-Back Guarantee
Changed your mind? No problem.
You can return your purchase within 30 days of delivery for a refund or exchange, provided:
The device is in original condition
All accessories are included
Proof of purchase is supplied
How to Start a Return
Contact Support
Reach out to our team with your order details and issue.
Receive Return Instructions
We’ll guide you through the process and provide next steps.
Send the Device Back
Securely package the item and ship it using the provided method.
Inspection & Refund or Replacement
Once received, we inspect the device and process your refund or replacement quickly.
What we check before dispatch
Battery tested
Battery health is checked to ensure reliable daily performance.
Professionally cleaned
Every device is sanitised and prepared for its next owner.
Fully functional
Cameras, buttons, speakers, ports and sensors are tested.
Clear grading
Cosmetic condition is clearly labelled before purchase.
Data wiped
All previous data is securely removed before resale.
Warranty included
Coverage is provided for added peace of mind.
FAQ's
What does the 12-month warranty cover?
What does the 12-month warranty cover?
Our warranty covers hardware faults and manufacturing defects under normal use. If an issue qualifies, we will repair, replace, or refund the device.
How long do I have to return my order?
How long do I have to return my order?
You can return your purchase within 30 days of delivery, provided the item is in its original condition and includes all accessories.
How long does it take to process a refund?
How long does it take to process a refund?
Refunds are typically processed within 3–5 business days after the returned item has been inspected.
What is not covered by the warranty?
What is not covered by the warranty?
The warranty does not cover accidental damage, liquid damage, unauthorized repairs, software issues, or misuse.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
If the return is due to a fault covered under warranty, return shipping will be arranged or reimbursed. For change-of-mind returns, shipping costs may apply.
