Premium
As good as newHard to tell apart from a new phone. You would struggle to find a mark on it.
- Screen Flawless
- Body No visible marks
- Battery 90% health or above, guaranteed
- Best for Gifts, or anyone who wants that brand-new feel
Grading standards
See exactly what each grade looks like
Every device works perfectly. The grade only tells you how it looks. Swipe through the grades and watch the phone change.
Premium
Drag to spin
Excellent
Faint marks, close up onlyLooks great at arm's length. Hold it up to the light and you may spot a tiny mark or two.
- Screen No scratches you can see with the screen on
- Body Faint marks, only visible close up
- Best for A near-new look for less
Good
Light, visible scuffsYou can see it has been used before, but there are no cracks and nothing that affects how it works.
- Screen May have light marks, never cracks
- Body Light scratches or scuffs
- Best for Everyday value
Fair
Clear signs of useOur lowest price. It shows its history on the outside, and works just as well as every other grade.
- Screen Visible scratches possible, never cracks
- Body Clear scratches, maybe small dents
- Best for The lowest price, with a case on
Real photos: Premium
Whichever grade you choose
- ✓Fully testedScreen, cameras, speakers, buttons, ports and sensors are all checked.
- ✓Battery 80%+, 90%+ on PremiumEvery battery is tested, or choose brand-new. Add a brand-new one to any device. Battery guide
- ✓Data wiped and unlockedSecurely wiped, ready for any UK network.
- ✓12-month warrantyRepair or replacement if anything goes wrong.
- ✓30-day free returnsNot happy? Send it back for a full refund.
- ✓Free next-day deliveryOrder by 12pm on a working day.
Grades side by side
| Premium | Excellent | Good | Fair | |
|---|---|---|---|---|
| Screen | Flawless | No visible scratches | Light marks possible | Visible scratches possible |
| Body | No visible marks | Faint marks up close | Light scratches or scuffs | Clear scratches, small dents |
| Battery health | 90%+ | 80%+ | 80%+ | 80%+ |
| Cracks | Never | Never | Never | Never |
| Works perfectly | Yes | Yes | Yes | Yes |
| Price | ££££ | £££ | ££ | £ |
Questions
Does the grade affect how the phone works?
No. Every device is fully tested and works perfectly, whatever the grade. The grade only describes cosmetic condition.
What does refurbished mean?
A refurbished device has been owned before. We test it, clean it, repair anything that needs it, wipe all previous data and check it is in full working order before we sell it.
Is the battery part of the grade?
No, battery is chosen separately. Every battery is tested at 80% health or above, and Premium devices come with at least 90%. You can also add a brand-new 100% battery to any device.
Are the phones unlocked?
Yes. Every phone we sell is unlocked and works on any UK network.
What warranty do I get?
Every device comes with a 12-month warranty. If a fault appears, we will repair or replace it.
What if the device is not what I expected?
You have 30 days to return it for free. We refund you once the device is back with us and checked, always within 14 days.
