New

The iPhone 17 has arrived

Refund policy

Return & Refund Policy

1. Overview

At Refurb Xpress, we want you to be completely satisfied with your purchase. All our devices are professionally tested, refurbished, and backed by a warranty. If you are not satisfied, you may return your item in accordance with the policy below.

2. 30-Day Return Period

You have 30 days from the date of delivery to request a return.

This applies to:

  • Change of mind
  • Faulty or defective items
  • Items not as described

3. Eligibility for Returns

To qualify for a return:

  • The item must be returned within 30 days of delivery
  • The device must be in the same condition as received
  • All accessories, cables, and packaging must be included
  • Proof of purchase (order number) is required

We may reduce the refund amount if the item shows:

  • Physical damage
  • Missing parts
  • Signs of misuse

4. Change of Mind Returns

If you change your mind:

  • You can return the item within 30 days
  • The device must be in resellable condition
  • Return shipping costs may be deducted unless stated otherwise

5. Faulty or Defective Items

If your device is faulty:

  • Contact us within 30 days of receiving the item
  • We will offer:
    • Repair
    • Replacement
    • Or full refund (if repair/replacement is not possible)

All devices include a 12-month warranty for manufacturing faults

6. How to Return an Item

To initiate a return:

  1. Email us at: info@refurbxpress.co.uk
  2. Include:
    • Your order number
    • Reason for return
  3. Our team will provide return instructions

Do not send items back without contacting us first.

7. Refunds

  • Refunds are processed within 3–5 business days after item is received and inspected
  • Refunds will be issued to the original payment method
  • Shipping fees are non-refundable unless the item is faulty

8. Exchanges

We currently do not offer direct exchanges.
If you require a different item, please return your order and place a new one.

9. Non-Returnable Items

We may refuse returns if:

  • The return is requested after 30 days
  • The item is damaged due to misuse
  • The device is returned incomplete

10. Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law.
You are entitled to a repair, replacement, or refund if goods are:

  • Faulty
  • Not as described
  • Not fit for purpose

11. Contact Information

G&I Global Ltd trading as Refurb Xpress
Company No: NI715730 | VAT No: GB492601096
Suite 5009, 38 Montgomery Road, Belfast, Northern Ireland, BT6 9HL, United Kingdom
Email: info@refurbxpress.co.uk