UK

Free next-day delivery · 30-day free returns · 12-month warranty

Refund policy

Return & Refund Policy
Last updated: 5 November 2026

Refurb Xpress is a trading name of G&I International Ltd (Company No. 14555556, VAT No. GB439031017), Ivy Mill Business Centre, Crown Street, Failsworth, Manchester, M35 9BG, United Kingdom.

1. 30-day returns
You can return any item within 30 days of the date it was delivered, for any reason, including change of mind, a fault, or an item not as described.

2. Free return shipping
Returns are free within the UK. We will email you a prepaid return label.

3. How to start a return

  1. Email info@refurbxpress.co.uk or call +44 161 564 7767 (Mon–Fri, 9am–5pm). Include your order number and the reason for the return.
  2. We will reply within 1 working day with your prepaid return label and instructions.
  3. Pack the item securely, including all accessories, and drop it off with the carrier.

Please contact us before sending anything back, so we can match the parcel to your order.

4. Condition of returned items
For change-of-mind returns, please:

  • return the device in the same condition you received it, with all accessories and packaging
  • remove any iCloud / Find My, Google or Samsung account, and switch off any passcode lock

We cannot process a refund until device accounts and locks are removed. If an item has been damaged or handled more than is needed to check it, we may reduce the refund to reflect the loss in value. We will always explain any deduction before processing it. We do not charge restocking fees.

Faulty items and items not as described are accepted regardless of these conditions.

5. Refunds

  • Refunds go to your original payment method.
  • We process refunds within 3–5 working days of receiving and inspecting your return, and always within 14 days of receiving it.
  • If you paid for delivery, we also refund the standard delivery charge.
  • Your bank or card provider may take a few extra days to show the refund.

6. Exchanges
We do not offer direct exchanges. If you would like a different item, return your order for a refund and place a new order.

7. Faulty items and 12-month warranty
Every device includes a 12-month warranty from the date of delivery, covering hardware faults and manufacturing defects under normal use. If your device develops a covered fault, contact us and we will provide free return shipping. We will then repair the device, replace it with an equivalent model, or refund you if a repair or replacement isn’t possible.

The warranty does not cover accidental or physical damage, liquid damage, unauthorised repairs, or misuse.

8. Returns we cannot accept

  • Change-of-mind returns requested more than 30 days after delivery. Faulty items remain covered by the warranty and your statutory rights.
  • Items that are incomplete or damaged after delivery. In these cases we may accept the return with a reduced refund, as explained in section 4.

9. Your statutory rights
This policy does not affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund.

10. Contact us
Email: info@refurbxpress.co.uk
Phone: +44 161 564 7767 (Mon–Fri, 9am–5pm)
Address: G&I International Ltd, Ivy Mill Business Centre, Crown Street, Failsworth, Manchester, M35 9BG