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Terms of service

Terms of Service

Overview

This website is operated by Refurb Xpress. Throughout the site, the terms “we”, “us” and “our” refer to Refurb Xpress. We provide this website, including all information, tools, and services available from this site, subject to your acceptance of these Terms of Service (“Terms”), along with any policies referenced herein.

By accessing our website or purchasing from us, you agree to be legally bound by these Terms. If you do not agree, you must not use our website or services.

These Terms apply to all users, including browsers, customers, merchants, and contributors of content.

Our store is hosted by Shopify Inc., which provides the secure infrastructure that enables us to sell products and services to you.

1. Online Store Terms

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the site under supervision of a parent or legal guardian

You agree not to:

  • Use our products for unlawful purposes
  • Violate any applicable laws or regulations
  • Transmit viruses, malware, or harmful code

Any breach of these Terms may result in immediate suspension or termination of your access.

2. General Conditions

We reserve the right to refuse service to anyone where reasonably necessary.

You understand that:

  • Non-sensitive data may be transferred across networks
  • Payment information is always encrypted using secure technologies

You agree not to reproduce, copy, sell, or exploit any part of the Service without our written permission.

3. Accuracy of Information

We aim to ensure all information on our website is accurate and up to date. However:

  • Content may occasionally contain errors or omissions
  • Information is provided for general guidance only

We reserve the right to correct inaccuracies and update content at any time without prior notice.

4. Prices and Service Modifications

  • All prices are listed in GBP (£) unless stated otherwise
  • Prices may change without notice
  • We may modify or discontinue services at any time

We will not be liable for such changes to the extent permitted by law.

5. Products and Refurbished Devices

We specialise in refurbished electronic devices, meaning:

  • Products are pre-owned and professionally tested
  • Devices may show minor cosmetic wear
  • Functionality is fully checked before sale

We aim to display products accurately, but variations in colour or appearance may occur depending on your device.

We reserve the right to:

  • Limit quantities
  • Restrict orders
  • Discontinue products at any time

6. Orders and Billing

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities per customer
  • Cancel orders due to pricing or stock errors

If an order is cancelled after payment, a full refund will be issued.

You agree to provide accurate and up-to-date billing and contact information.

7. Shipping and Delivery

Delivery timeframes are estimates and may vary due to:

  • Courier delays
  • External factors beyond our control

We are not liable for delivery delays once an order has been dispatched.

8. Returns and Refunds

Returns are governed by our Return & Refund Policy.

You have the right to return eligible items within 30 days of delivery, subject to policy conditions.

9. Warranty

Eligible products include a 12-month warranty covering manufacturing defects.

The warranty does not cover:

  • Accidental damage
  • Liquid damage
  • Unauthorised repairs
  • Normal wear and tear

10. Third-Party Tools and Links

We may provide access to third-party tools or links.

  • These are provided “as is”
  • We are not responsible for third-party content or services

Your use of third-party services is at your own risk.

11. User Submissions

If you submit feedback, reviews, or other content:

  • You grant us the right to use it without restriction
  • You confirm it does not violate any laws or third-party rights

You remain responsible for the content you submit.

12. Personal Information

Your personal data is handled in accordance with our Privacy Policy.

13. Errors and Omissions

We reserve the right to:

  • Correct errors
  • Update information
  • Cancel orders affected by inaccuracies

This may occur even after an order has been placed.

14. Prohibited Uses

You must not use this website for:

  • Fraud or unlawful activities
  • Harassment or abuse
  • Data scraping or automated extraction
  • Uploading malicious software
  • Violating intellectual property rights

Violations may result in termination of access.

15. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the amount paid for the product

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

16. Indemnification

You agree to indemnify and hold harmless Refurb Xpress from any claims arising from:

  • Your breach of these Terms
  • Your misuse of the website

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid.

18. Termination

We may suspend or terminate your access if you breach these Terms.

Any obligations incurred prior to termination will remain in effect.

19. Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and Refurb Xpress.

20. Governing Law

These Terms are governed by the laws of the United Kingdom.

21. Changes to Terms

We may update these Terms at any time.

Your continued use of the website constitutes acceptance of any changes.

22. Contact Information

For any questions regarding these Terms, please contact:

G&I Global Ltd trading as Refurb Xpress
Company No: NI715730 | VAT No: GB492601096
Suite 5009, 38 Montgomery Road, Belfast, Northern Ireland, BT6 9HL, United Kingdom
Email: info@refurbxpress.co.uk
Phone: +44 161 564 7767