Shipping Policy

Last updated: 5 November 2026

1. Overview

This Shipping Policy applies to all orders placed with Refurb Xpress (a trading name of G&I International Ltd) at https://refurbxpress.co.uk. We currently deliver to addresses within the United Kingdom only.

2. Delivery cost

Delivery is free on all UK orders, with no minimum spend. The price you see on the product page is the price you pay at checkout.

3. Dispatch and delivery times

• Orders placed before 12pm (UK time) Monday to Friday are dispatched the same working day.
• Orders placed after 12pm, at weekends or on UK bank holidays are dispatched the next working day.
• We use a tracked next-working-day delivery service, so most orders arrive the working day after dispatch.

Delivery times are estimates and can occasionally be affected by courier delays outside our control.

4. Tracking

Every order is sent with tracking. We email you a tracking link as soon as your order is dispatched.

5. Delivery issues

• If a delivery attempt fails, the courier may try again or leave instructions to arrange redelivery or collection.
• If your order is significantly delayed or appears lost, contact us within 7 days of the expected delivery date and we will investigate with the courier and send a replacement or refund.
• Please make sure your delivery address is correct at checkout. Contact us as soon as possible if you need to change it.

6. Damaged items

If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging and we will arrange a replacement or refund under our Return & Refund Policy.

7. Contact us

G&I International Ltd trading as Refurb Xpress
Company No: 14555556 | VAT No: GB439031017
Ivy Mill Business Centre, Crown Street, Failsworth, Manchester, M35 9BG
Email: info@refurbxpress.co.uk | Phone: +44 161 564 7767 (Mon–Fri, 9am–5pm)